Selecting one of these links will take you to the further information specifically relating to that particular section. Once you have completed the claim you will be given an opportunity to review your answers before submitting your claim.
Many of the questions will have a mandatory field indicator. You must answer these questions in order to proceed to the next page in the claim. Many of the questions asked will contain extra information to help you answer them. This information is available by selecting the part of the question that is underlined. Where possible, information that you have previously provided Centrelink will be used to populate answers to questions.
If this information is no longer correct, you will need to update it with the correct information. For privacy reasons some questions will have a defaulted answer. Many of the questions asked will contain extra information to help you answer it. The length of time required to complete the application will depend on what your personal circumstances are, what you are applying for, and how much of the required information you currently have with you. Before you start the application you will need to have some of the information at hand.
It is best to have this information ready before you begin because you will not be able to go past the relevant page until all mandatory information has been entered. If you start your application online, but cannot finish it, you can save your application and come back at a later time to complete it.
You can save your application at any point once you have completed a page by selecting the ' Save ' button. Your application will automatically save once you press the 'Save and continue' button to go to the next page.
If you leave the application idle for more than 14 minutes, your session will time out, and any unsaved information will be lost.
When you have completed the claim you will be taken to a summary page to allows you to check all the answers you have provided, and modify any information if you need to.
If you have not updated your claim for 26 weeks, its status will become 'Expired'. Once your claim has expired, you will no longer be able to continue with it, and if you still wish to submit a claim, you will need to start a new claim. When you submit the claim the status will change to 'Submitted', and you will no longer be able to modify it.
Centrelink will then follow up the claim and contact you after you have provided any follow up information that may be required. You can navigate through the different sections of the claim by using the 'Claim progress menu' that appears on the left hand side of the screen.
This menu will highlight the section you are currently on in bold with a red arrow next to it. You may access any of the previous sections you have started by selecting it from the claim progress menu.
Sections that have been completed will have a green tick next to them. If you wish to go back to the previous page within the section you are currently working on, you can select the 'Back' button located at the bottom of the page. If you wish to save the information on the current page you will need to press the 'Save' button before going back, otherwise the information on the current page will be lost. In order for your answers to be saved, all mandatory fields must be filled in.
If you select the 'Save' button, and have not answered all of the mandatory fields, error messages will appear at the top of the page prompting you to complete these fields. If you are on the first page of a section, clicking on the 'Back' button will take you to the first page of the previous section, and not the last page you were on. You can logoff the application by selecting the 'logoff' link in the top right hand corner of the page.
Any unsaved information will be lost. If you wish to save the information on the current page you will need to press the 'Save' button. When accessing the service after saving a claim, you will be presented with the 'Your online claims' page. This page will show you a summary of any claims you have previously started.
When you select your existing claim from this page, it will record the new contact date. From here you will be taken to the question set you exited from last time. You can change the answers you have provided in your claim at any time before it has been submitted. While you are answering questions you can modify the answer to a previous questions by either selecting the 'Back' button for a question relating to the same topic you are currently on , or by selecting the relevant topic from the side menu, and then navigating to the particular question.
A summary of all the information you have provided will be displayed once you have completed answering all the claim questions. This will allow you to ensure that all the information you have provided is correct, and allow you to go back to a particular section if you need to change one of your answers. Before submitting your claim you will need to accept a declaration stating that, amongst other things, all the information you have provided is correct and that you will notify Centrelink of any changes to the information within 14 days of the changes occurring.
Your payment cannot start until this declaration has been accepted and all additional documentation has been provided to Centrelink. Once your claim is submitted you will not be able to change any of the information.
We will then provide you with detail regarding the additional information you will need to provide to Centrelink. If you need to change details of your claim after you have submitted it, please Contact Us. You do not need to complete another claim. I just expected things to run smoother than this, I feel let down and insignificant. And to know other people in worse off situations are dealing with the same problem, that scares me. Tamika's estimated completion date for her Austudy application was March Still waiting to hear back five weeks later, she says the experience has been an "emotional rollercoaster".
Thomas, who is studying a Bachelor of science and cybersecurity course at uni, was told by Centrelink that the estimated date his Austudy claim would be processed was March Three weeks later, Thomas describes the process of trying to contact Centrelink for an update on his claim as a "Kafkaesque nightmare". Thomas is frustrated that Centrelink has been struggling with an influx of students submitting claims for Austudy and Youth Allowance at this time of year.
Hack Home Podcast Contact. Thursday 19 April pm. Share Facebook Twitter Mail Whatsapp.
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